Our quality managers rely on their past experiences, good communication skills and quality management tools like the SIPOC diagram to bring any project to a satisfactory conclusion. It is important to note that our managers are no ISO auditors; our people go even further and make sure that the project also abides by the rules of the quality management plan. Afterwards, a lessons learned session is done with the entire team. This way, everyone involved can take their newly acquired knowledge with them to their next project.
Our Risk managers are called in when timing or budget are crucial. They identify all potential risks with tools like the Monte Carlo Analysis and draw up a plan to mitigate them as much as possible. They make sure their plans are followed, monitor all actions carefully and report all progress to the project manager. This way, our Risk managers can lighten the load of the project and ensure a safer and better work environment for the entire project team.