Applications Service Lead – Salesforce Field Service

Our client, a prominent organization in the utility sector, is looking for an expert to oversee their operational service landscape. This role focuses on ensuring application stability and service quality by coordinating functional and technical teams to support critical business processes.

• Manage and prioritize operational requests including incidents, problems, and service requests based on business urgency.
• Perform first and second-line functional investigations to identify root causes across application configurations and integrations.
• Coordinate activities between business analysts, developers, and support teams to ensure service commitments are respected.
• Monitor the operational health of applications and produce consolidated governance reports on performance indicators and risks.
• Drive continuous improvement initiatives to reduce repetitive incidents and optimize support processes.

• 5+ years of experience in Application Support, Application Service Management, or IT Operations.
• 5+ years of experience with Salesforce Field Service (FSL) and Salesforce Administration.
• 3+ years of experience in operational management of an application run, including ticket triage and backlog management.
• You possess a good understanding of IT Service Management principles and ITIL frameworks.
• You bring proven experience in coordinating operational activities within complex enterprise application environments.
• You have strong skills in functional troubleshooting, application configuration, and root cause investigation.
• You possess the ability to coordinate and challenge external service providers and development teams.
• You're proactive and solution-oriented with a structured problem-solving approach.
• You are fluent in English and French.

Nice to Haves

• Experience with Jira and Salesforce Flows.
• Knowledge of APIs and system integration analysis.
• Experience within the utility sector.
• Familiarity with monitoring and reporting tools for operational KPIs.
• Passive knowledge of Dutch.

• Start date: 16/11/2026
• Duration: 12 months
• Work regime: Full-time
• Location: Brussels
• Contract: open to both permanent employees and freelancers