Business Analyst – Incident, Problem & Change Management

Our client, a key organization in the energy sector, is looking for a Business Analyst to oversee batch treatment processes within the billing and settlement domains. This role focuses on analyzing system issues and coordinating structural improvements on a large-scale central market platform.

• Analyze and monitor incidents, problems, and changes within the batch treatment domain.
• Identify and recommend functional and technical improvements for system implementation.
• Coordinate with vendors and market stakeholders to resolve complex system issues.
• Maintain technical documentation and ensure knowledge transfer across the team.
• Manage priorities autonomously within a self-steering team environment.
• Formulate feedback on internal processes to optimize operational efficiency.

• You have 3+ years of experience as a Business Analyst.
• You bring 2+ years of experience in data analysis using SQL.
• You possess 2+ years of experience in ITIL service management, specifically incident, problem, and change management.
• You bring 2+ years of experience in the energy sector, including knowledge of MIG6 and settlement message exchange.
• You have experience with BPM for the development and optimization of business processes.
• You hold a Bachelor or Master degree.
• You're proactive, analytical, and thrive in a collaborative team environment.
• You are fluent in Dutch or French with C1 level proficiency.

Nice to Haves

• Experience with Topdesk.
• Certified in Scrum methodologies.

• Start date: 23/04/2026
• Duration: 12 months
• Work regime: Full-time
• Location: Brussels
• Working model: Hybrid (minimum 1 day per week onsite)
• Contract: open to both permanent employees and freelancers