Product Manager – Digital Portals & Platforms

Our client, a leading organization in the energy sector, is seeking a Product Manager to take ownership of strategic customer-facing digital channels. The role involves defining product vision and strategy to improve customer journeys and maximize value for partners and stakeholders within the European energy landscape.

• Define and communicate the product vision, strategy, and roadmap for strategic digital portals.
• Translate customer needs and business objectives into clear product outcomes and development priorities.
• Own and continuously improve the end-to-end customer journey by identifying and resolving user pain points.
• Lead cross-functional product teams to ensure successful delivery while balancing technical feasibility and operational risk.
• Maintain and prioritize the product backlog, ensuring user stories and acceptance criteria are development-ready.
• Monitor product performance using KPIs and analytics to guide investment decisions and drive adoption.
• Collaborate with engineering, security, and infrastructure teams to ensure scalable and reliable service delivery.

• 5+ years of experience in Product Management, Product Ownership, or Digital Platform development.
• Proven experience defining product vision, roadmaps, and Agile delivery outcomes.
• Strong background managing customer-facing digital products, portals, or service integration environments.
• You possess a Master’s degree or equivalent professional experience.
• You have strong stakeholder management and communication skills across business and technical audiences.
• You're an analytical and data-driven decision-maker with a customer-centric mindset.
• You possess the ability to navigate ambiguity and create clarity within complex B2B environments.
• You are fluent in English with a good level of Dutch and/or French.

Nice to Haves

• Experience in the energy or infrastructure sector.
• Knowledge of APIs, Machine-to-Machine (M2M) communication, or Developer Portals.
• Experience with Identity and Access Management (IAM) and user onboarding processes.
• Familiarity with UX design and customer journey mapping.
• Experience with SLA-driven digital services.

• Start date: ASAP
• Work regime: Full-time
• Location: Brussels
• Working model: Hybrid (2 days per week onsite)
• Contract: open to both permanent employees and freelancers