ITSM Quality & Compliance Officer – Governance & Digital Assets

Our client, a professional federation providing digital solutions for legal services, is looking for an ITSM Quality & Compliance Officer. The role focuses on enhancing asset management maturity and ensuring IT service processes align with regulatory frameworks such as ISO27001 and DORA.

• Define and implement the architecture for asset management and the configuration management database (CMDB).
• Ensure ITSM processes including Incident, Change, and Service Level Management comply with ISO27001, DORA, and NIS2 regulations.
• Establish KPIs and performance dashboards to monitor process quality and CMDB health.
• Lead the mapping of business assets to IT infrastructure to ensure full traceability across applications.
• Develop and deliver training sessions and standard operating procedures for various stakeholders.
• Identify automation requirements for asset management and create a strategic roadmap for implementation.

• You bring 5+ years of professional experience in IT support or service management domains.
• You possess proven expertise in modeling complex workflows using BPMN and UML.
• You have a solid understanding of IT service delivery best practices such as ITIL V4 or USM.
• You possess hands-on experience with ITSM platforms such as ServiceNow, TOPdesk, or Jira Service Management.
• You have the ability to define relevant KPIs and build reporting dashboards for quality and compliance.
• You possess excellent communication and stakeholder management skills to bridge technical and non-technical gaps.
• You're proactive with a strong analytical mindset and the ability to drive change.
• You are fluent in English with native or bilingual proficiency in Dutch or French and a good understanding of the other national language.

Nice to Haves

• Experience with certification audits.
• Master’s degree in a relevant field.

• Start date: 08/06/2026.
• Work regime: Full-time or 80%.
• Location: Brussels.
• Working model: Hybrid (minimum 2 days per week onsite).
• Contract: open to both permanent employees and freelancers.