Support Team Lead – Azure & Entra ID

Our client, a key organization in the Belgian energy sector, is looking for a Support Team Lead to oversee their service desk operations. The role focuses on managing security, privacy, and identity management services while providing technical leadership and coaching to the team.

• Lead and coach the service desk team while actively managing incidents, information requests, and service applications.
• Oversee technical changes and ensure compliance with security and privacy policies and standards.
• Develop, monitor, and update operational processes, procedures, and technical guidelines based on stakeholder input.
• Collaborate with internal departments to support infrastructure, identity management, and account management systems.
• Support the migration and implementation of service management tooling within the organizational ecosystem.

• 3+ years of experience in team leadership and coaching within a service desk environment.
• 3+ years of technical experience with Microsoft Azure and cloud infrastructure.
• 3+ years of experience with Microsoft Entra ID, including technical configuration, Entra Domain Services, and Identity Governance.
• 3+ years of experience in network infrastructure, including IP addressing, subnets, firewalls, routing, and DNS.
• Proven experience with ITIL methodologies and the creation of technical or operational processes and guidelines.
• Practical experience with ITSM tools such as TOPdesk and ServiceNow.
• Knowledge of the Belgian energy market and its structural operations.
• Proactive, independent, and possessing a strong sense of responsibility.
• You are a collaborative team player able to work effectively in a remote-enabled environment.
• You are fluent in Dutch, French, and English.

Nice to Haves

• 3+ years of experience with Office 365.
• Possession of relevant Microsoft certifications such as MS-500, AZ-500, SC-100, SC-300, or SC-900.

• Start date: 01/10/2026
• Duration: 24 months
• Work regime: Full-time
• Location: Brussels
• Working model: Hybrid
• Contract: open to both permanent employees and freelancers