Business Analyst – CRM Strategy & Vendor Selection
Digital
Analysis
Secondary, Bachelor, Master
Advanced (5+)
- Emplacement
- Bruxelles, Bruxelles-Capitale
- Type de travail
- Consultancy
- Modèle de travail
- Fulltime, Hybrid
Our client, a leading organization in the energy sector, is seeking a specialist to lead their discovery and market analysis phase for a new customer platform. The role involves identifying stakeholder needs, defining a clear target vision, and conducting a structured vendor selection process to drive digital transformation.
Responsabilités
- Lead workshops and interviews with stakeholders to identify user needs, pain points, and target outcomes.
- Translate business requirements into personas, user journeys, and prioritized user stories with clear acceptance criteria.
- Define the target vision and roadmap for the platform, including functional and non-functional requirements.
- Conduct structured market scans and vendor evaluations using RFI/RFP processes and scoring models.
- Coordinate with security, architecture, and legal teams to ensure technical and compliance alignment.
- Manage the product backlog and release planning to support agile delivery increments and user adoption.
Exigences
- 3+ years of experience with CRM systems, encompassing tool selection, implementation, or optimization.
- 3+ years in business analysis involving process mapping, user stories, and personas.
- 3+ years of experience with Agile methodologies, including backlog refinement and release planning.
- Proven expertise in market exploration, RFI/RFP processes, and vendor scoring models.
- Solid knowledge of the energy sector and the Belgian energy market.
- Ability to create structured analysis deliverables such as AS-IS/TO-BE process maps and data requirements.
- Proactive, solution-oriented mindset with an autonomous and customer-focused approach.
- You are fluent in English with a good level of Dutch and/or French.
Nice to Haves
- Experience with UAT organization and change management strategies.
- Knowledge of technical integration constraints and identity management.
Offre
- Start date: ASAP
- Work regime: Full-time
- Location: Brussels
- Working model: Onsite
- Contract: open to both permanent employees and freelancers
# 99768
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