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Infrastructure Services

Pauwels Consulting offers a wide range of infrastructure services including the design, configuration, implementation and optimization of systems and networks, service management, project management and 1st, 2nd and 3rd level helpdesk support.

Helpdesk and support services

Our consultants design, configure and implement complex and critical systems and networks and they operate additional helpdesk and support services (1st, 2nd and 3rd line). Our consultants design, support and optimize Windows, Unix and Linux environments and they have ample experience with i.a. Exchange, IIS en SMS Server, Sharepoint, VMWare, CITRIX, Altiris, Trend Micro, McAfee and MS Office.

Service management

We are also strong in service management. Our experts make sure your servers, databases, storage, networks, processes, projects and safety procedures are and remain compliant with operational norms and guidelines. We work according to strict Service Level Agreements and Operational Level Agreements in a regulated ITIL environment (ISO 20000).

Process improvement

Our experts scan, describe, evaluate and optimize the practical organization of complex business and management processes of ICT organizations. Our Process Improvement projects generally lead to significant cost reductions, higher productivity, improved service levels and higher customer satisfaction.

Project management

Pauwels Consulting also supervises and carries out projects from start to end. Our certified and skilled project managers have plenty of experience and technical know-how to help you realize your most ambitious projects. Read more about our Turn-key Projects here.


Are you interested in our Infrastructure Services or do you have additional questions? Please don’t hesitate to call us at +32 9 324 70 80 or fill out the form below. We look forward to speaking with you.