Service Manager – Telecom & SLA Management

Our client, a prominent organization in the public transport sector, is seeking a Service Manager to oversee the end-to-end delivery of supplier services. The role involves acting as a central point of contact for stakeholders to ensure service quality, performance, and adherence to contractual agreements.

• Monitor, analyze, and challenge SLAs and KPIs to ensure strict compliance with contractual terms.
• Lead service review meetings and facilitate constructive collaboration with external suppliers.
• Prepare and support service level negotiations and contract modifications.
• Report on service performance trends and risks to internal management and business teams.
• Initiate and monitor service improvement plans based on performance data and feedback.
• Oversee financial tracking to identify optimization and cost-saving opportunities within contracts.

• You bring 5+ years of experience in Service Management or supplier management.
• You possess 3+ years of experience in SLA, KPI management, and contract follow-up.
• You have recent experience as a Service Manager specifically within Telecom services.
• You bring demonstrable knowledge of ITIL and the Service Management lifecycle.
• You possess strong analytical skills and a result-oriented approach to problem-solving.
• You're skilled in negotiation, influencing, and stakeholder management across various levels.
• You have proven experience in structured reporting and professional communication.
• You are fluent in Dutch or French (C1) with B2 level in the other language and English (B2).

Nice to Haves

• Proactive and continuous improvement mindset.

• Start date: 14 September 2026.
• Duration: project length until 31 December 2026.
• Work regime: Part-time (0.4 FTE).
• Location: Brussels.
• Working model: Hybrid with onsite presence in Brussels as required by the project.
• Contract: open to both permanent employees and freelancers.