Change Management Consultant – Public Safety Digital Transformation
Digital
(Project) Management
Secondary, Bachelor, Master
Advanced (5+)
- Location
- Antwerp, Antwerp
- Work type
- Consultancy
- Work model
- Fulltime, Hybrid
Our client, a prominent organization in the public safety sector, is seeking a Change Management Consultant to lead the adoption of a comprehensive digital platform. This role involves bridging the gap between technological innovation and operational implementation for a diverse workforce of over 2500 employees across multiple locations.
Responsibilities
- Translate complex platform functionalities and system updates into clear, targeted communication for various user groups.
- Monitor and improve user adoption rates using data-driven key performance indicators and metrics.
- Identify organizational resistance and transform it into engagement through proactive stakeholder management.
- Develop and implement scalable educational initiatives including e-learning modules and digital learning paths.
- Establish a structured feedback loop between end-users and Product Owners to guide future development.
- Apply pragmatic change management principles to ensure a result-oriented and plan-based implementation.
Requirements
- 5+ years experience in Change Management and User Adoption within large-scale digital implementation projects.
- 5+ years experience developing course materials and delivering didactic training to diverse target groups.
- Proven experience in designing and facilitating e-learning and digital training programs at scale.
- Practical experience with data-driven adoption tracking and the analysis of key user metrics.
- Technical aptitude for mastering complex, multi-module software applications and translating updates to business logic.
- Strong background in Stakeholder Management and facilitating organizational change.
- You possess a Bachelor's or Master's degree or equivalent through professional experience.
- You bring excellent communicative and pedagogical skills to bridge the gap between technology and people.
- You are fluent in Dutch at a C2 level.
Nice to Haves
- Experience with Jira and Confluence for project documentation and tracking.
- Professional proficiency in French.
Offer
- Start date: 04/05/2026
- Duration: project until 15/07/2027
- Work regime: Full-time
- Location: Antwerp
- Working model: Onsite
- Contract: open to both permanent employees and freelancers
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