Functional Analyst – E-Commerce & Sitecore

Our client, a prominent organization in the public transport sector, is looking for a Functional Analyst to join their digital commerce team. The project focuses on enhancing international sales channels and passenger applications to deliver a modern, sustainable mobility experience.

• Collaborate with business stakeholders to document requirements, objectives, and complex processes.
• Translate business needs into detailed functional specifications and user stories for IT applications.
• Partner with development teams to ensure technical solutions align with business objectives and architectural standards.
• Support the quality assurance lifecycle by developing test plans and coordinating user acceptance testing.
• Identify and resolve functional defects while providing continuous guidance to project teams.
• Document API specifications and provide feasibility studies for new digital services.

• 5+ years of experience in business and functional analysis within Agile or SAFe environments.
• 5+ years of experience with business process modelling using BPMN or UML.
• 5+ years of experience writing User Stories and managing SDLC methodologies.
• 2+ years of experience performing functional analysis within a Sitecore CMS environment.
• You possess professional experience in the public transport or e-commerce sectors.
• You bring technical knowledge of international rail travel systems, including PNR, content distribution, and seat reservations.
• You have experience with API documentation and feasibility study execution.
• You're detail-oriented with strong analytical skills and a proactive approach to troubleshooting.
• You are fluent in English with a C1 level in Dutch or French.

Nice to Haves

• Experience with multi-channel digital sales platforms.
• Willingness to obtain certifications in advanced analysis methodologies.

• Start date: 01/01/2027
• Duration: Until 31/12/2028
• Work regime: Full-time
• Location: Brussels
• Working model: Hybrid (onsite presence up to 5 days per week as required)
• Contract: open to both permanent employees and freelancers