Quality Specialist Benelux

Product Complaint Management

• Receive and manage product quality complaints from customers and internal stakeholders.
• Open and follow complaint cases in the electronic Quality Management System (eQMS).
• Coordinate investigations with relevant stakeholders.
• Organize return sample shipments and replacement products.
• Communicate complaint outcomes to customers.

Batch Release & GDP Activities

• Review inbound 3PL documentation and transport temperature data.
• Perform administrative GDP batch release decisions for saleable stock.
• Coordinate release-related communications with logistics partners.
• Ensure proper approval and archiving of documentation in Source CD.

Quality Systems & Compliance

• Support deviation management activities and investigation follow-up.
• Assist in CAPA and Change Control management processes.
• Maintain accurate document and record archiving
• Support audit readiness and inspection activities.
• Participate in recall and mock recall activities.
• Support narcotics management administrative tasks when required.

Vendor & Customer Management

• Act as quality contact for local 3PL partners.
• Manage distribution-related quality questions and temperature excursion decisions.
• Review and approve customer qualification documentation.
• Ensure compliance with local GDP/GMP requirements.

Profile & Qualifications

Education

• Bachelor’s degree required.
• Master’s degree preferred.

Experience

• Experience working with Quality Management Systems (QMS) within the pharmaceutical industry is considered a strong asset.
• Knowledge of GDP/GMP regulations is an advantage.

Skills & Competencies

• Strong attention to detail and accuracy.
• Excellent organizational and administrative skills.
• Ability to manage multiple priorities independently.
• Analytical mindset with problem-solving and risk assessment capabilities.
• Customer-oriented and collaborative approach.
• Ability to communicate effectively with internal and external stakeholders.
• Team player with a proactive attitude and openness to new ideas.
• Fluent in English and Dutch or French, both written and spoken.

Education

• Bachelor’s degree required.
• Master’s degree preferred.

Experience

• Experience working with Quality Management Systems (QMS) within the pharmaceutical industry is considered a strong asset.
• Knowledge of GDP/GMP regulations is an advantage.

Skills & Competencies

• Strong attention to detail and accuracy.
• Excellent organizational and administrative skills.
• Ability to manage multiple priorities independently.
• Analytical mindset with problem-solving and risk assessment capabilities.
• Customer-oriented and collaborative approach.
• Ability to communicate effectively with internal and external stakeholders.
• Team player with a proactive attitude and openness to new ideas.
• Fluent in English and Dutch or French, both written and spoken.

• Enjoy a competitive salary package with extra perks that recognize your talent.
• Advance your career with a clear growth path, coaching, and mentoring to support you.
• Thrive in a dynamic and supportive environment where you can truly make an impact.
• Work when and where you perform best, ensuring an optimal work-life balance.
• Choose a flexible transport solution, from a company car to a public transport subscription.
• Expand your network and enjoy unforgettable moments at exclusive events and afterworks.
• Grow your skills with external courses and our in-house Pauwels Academy.
• Work on exciting projects with industry leaders in Life Sciences, Engineering & Digital.
• Seize opportunities at every level, from a strong start to career acceleration and expert collaboration.