Business Analyst – Incident, Problem & Change Management
Digital
Analysis
Medior (3+)
- Location
- Schaerbeek, Brussels-Capital
- Work type
- Consultancy
- Work model
- Fulltime
Our client, a key organization in the energy sector, is looking for a Business Analyst to oversee batch treatment processes within the billing and settlement domains. This role focuses on analyzing system issues and coordinating structural improvements on a large-scale central market platform.
Responsibilities
- Analyze and monitor incidents, problems, and changes within the batch treatment domain.
- Identify and recommend functional and technical improvements for system implementation.
- Coordinate with vendors and market stakeholders to resolve complex system issues.
- Maintain technical documentation and ensure knowledge transfer across the team.
- Manage priorities autonomously within a self-steering team environment.
- Formulate feedback on internal processes to optimize operational efficiency.
Requirements
- You have 3+ years of experience as a Business Analyst.
- You bring 2+ years of experience in data analysis using SQL.
- You possess 2+ years of experience in ITIL service management, specifically incident, problem, and change management.
- You bring 2+ years of experience in the energy sector, including knowledge of MIG6 and settlement message exchange.
- You have experience with BPM for the development and optimization of business processes.
- You hold a Bachelor or Master degree.
- You're proactive, analytical, and thrive in a collaborative team environment.
- You are fluent in Dutch or French with C1 level proficiency.
Nice to Haves
- Experience with Topdesk.
- Certified in Scrum methodologies.
Offer
- Start date: 23/04/2026
- Duration: 12 months
- Work regime: Full-time
- Location: Brussels
- Working model: Hybrid (minimum 1 day per week onsite)
- Contract: open to both permanent employees and freelancers
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