Learning Operations Coordinator

Our client, a leading life sciences organization, is seeking a Learning Operations Coordinator to provide hands-on support for their learning technology ecosystem. This role focuses on user enablement, ticket management, and ensuring system compliance during a transition period. The professional will manage platform housekeeping and coordinate with third-party vendors to maintain service levels.

• Prepare and maintain user guides, job aids, and administration documentation for learning platforms.
• Manage service tickets and incidents including triage, troubleshooting, and escalation.
• Execute OQ/PQ test scripts and document evidence in accordance with GxP requirements.
• Coordinate with third-party vendors to follow up on deliverables and track service levels.
• Support platform housekeeping, user queries, and engagement initiatives for the learning experience platform.
• Update compliance and system documentation such as SOPs, URS, and DIRA.

• You have a Bachelor’s degree in Information Technology, Business, Learning & Development, or a related field.
• You bring 1+ years of experience in learning technology support, LMS/LXP administration, or IT service management.
• You possess experience with system validation and documentation in a GxP environment, including OQ/PQ testing, SOPs, and URS.
• You have technical proficiency with SAP SuccessFactors Learning, Degreed, and Microsoft Office.
• You bring experience working with IT service management tools such as ServiceNow.
• You possess strong analytical skills for troubleshooting and the ability to produce clear technical documentation for diverse audiences.
• You are fluent in English.

Nice to Haves

• Familiarity with DIRA or DFD documentation standards.
• Experience delivering training sessions for administrator communities.

• Enjoy a competitive salary package with extra perks that recognize your talent.
• Advance your career with a clear growth path, coaching, and mentoring to support you.
• Thrive in a dynamic and supportive environment where you can truly make an impact.
• Work when and where you perform best, ensuring an optimal work-life balance.
• Choose a flexible transport solution, from a company car to a public transport subscription.
• Expand your network and enjoy unforgettable moments at exclusive events and afterworks.
• Grow your skills with external courses and our in-house Pauwels Academy.
• Work on exciting projects with industry leaders in Life Sciences, Engineering & Digital.
• Seize opportunities at every level, from a strong start to career acceleration and expert collaboration.