2nd Line Support Engineer – Retail & POS Systems
Digital
Support
Bachelor, Master
Medior (3+)
- Location
- Asse, Flemish Brabant
- Work type
- Consultancy
- Work model
- Fulltime, Hybrid
Our client, a leading organization in the retail sector, is looking for an IT Support Second Line Engineer to provide advanced operational support for store and back-office environments. The role focuses on resolving escalated incidents to ensure the stability of payment terminals, store networks, and retail applications in a fast-paced setting.
Responsibilities
- Resolve advanced second-line incidents related to store systems, payment terminals, and retail networks.
- Troubleshoot specialized retail applications including inventory tools, stock management, and ordering platforms.
- Coordinate with third-party vendors for hardware replacement and payment system escalations.
- Support the deployment and rollout of new store hardware or software versions.
- Document recurring issues and process improvements to minimize operational downtime.
- Collaborate with first-line support teams to ensure business continuity for retail operations.
Requirements
- 1+ years of experience in IT support within a second-line or advanced service desk capacity.
- You possess experience supporting retail environments including POS systems, warehouses, and back-office environments.
- You have technical proficiency with Windows 10/11 and basic Windows Server administration.
- You bring expertise in troubleshooting POS hardware (HP, Toshiba, or NCR) and payment terminals (Worldline or Ingenico).
- You have experience with retail peripherals such as receipt printers, barcode scanners, and label printers.
- You're familiar with ITSM tools such as ServiceNow, Confluence, or Jira Service Desk.
- You have experience using remote support tools including TeamViewer, SQL, or SCCM Remote Control.
- You possess basic network troubleshooting skills involving switches, Wi-Fi, DHCP, and VLAN basics.
- You're proactive, solution-oriented, and stress-resistant in fast-moving environments.
- You are fluent in Dutch or French with at least passive knowledge of the other language.
Nice to Haves
- Knowledge of SCCM or Intune for software deployment.
- Experience with Mobile Device Management for Android and iOS.
- Familiarity with ITIL processes such as Incident, Change, and Problem Management.
- Basic knowledge of Linux environments.
- Experience with monitoring and logging tools.
Offer
- Start date: ASAP
- Duration: 6 months
- Work regime: Full-time
- Location: Kobbegem
- Working model: Hybrid (2 days onsite, 3 days remote)
- Contract: open to both permanent employees and freelancers
# 99535
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