Quality Specialist - Complaint Management

Our client, a prominent pharmaceutical company, is looking for a specialist to support their quality operations. This position focuses on the management of complaint intake and administrative support within a regulated quality environment to ensure business continuity.

• Manage complaint intake and maintain accurate records within the eQMS.
• Follow up on complaint cases until closure while ensuring compliance with quality standards.
• Coordinate with internal stakeholders across departments including regulatory affairs, supply chain, and patient safety.
• Handle complaint samples and support regional quality activities and documentation management.
• Organize reimbursement activities and facilitate communication regarding quality issues.
• Ensure proper documentation uploads and administrative support for regional affiliates.

• You have 1+ years of professional experience in a Quality-related environment.
• You bring experience working with electronic systems and Quality Management Systems.
• You possess strong administrative and organizational skills within a regulated industry.
• You are a self-motivated team player capable of becoming operational quickly.
• You are fluent in English.

Nice to Haves

• Experience in complaint handling and quality processes within the pharmaceutical industry.
• Previous experience with our client.
• Knowledge of German.

• Enjoy a competitive salary package with extra perks that recognize your talent.
• Advance your career with a clear growth path, coaching, and mentoring to support you.
• Thrive in a dynamic and supportive environment where you can truly make an impact.
• Work when and where you perform best, ensuring an optimal work-life balance.
• Choose a flexible transport solution, from a company car to a public transport subscription.
• Expand your network and enjoy unforgettable moments at exclusive events and afterworks.
• Grow your skills with external courses and our in-house Pauwels Academy.
• Work on exciting projects with industry leaders in Life Sciences, Engineering & Digital.
• Seize opportunities at every level, from a strong start to career acceleration and expert collaboration.