IT Change & Problem Management Consultant – IT Service Management

Our client is seeking an IT Change & Problem Management Consultant to support governance and quality control within their IT operations. This role focuses on administrative follow-up, meeting preparation, and ensuring adherence to ITIL standards across various project lifecycles.

• Execute daily administrative follow-up of change dossiers within a service management environment.
• Verify documentation quality including test results, rollback plans, and impact analysis.
• Prepare and distribute agendas for IT and Business Change Advisory Board meetings.
• Perform risk assessments based on change types, business impact, and historical performance.
• Structure problem tickets and track the progress of Root Cause Analysis and subsequent action points.
• Develop weekly and monthly KPI reports and dashboards to monitor trends and quality metrics.

• You bring experience with ITIL processes, specifically Change Management and Problem Management.
• You have strong proficiency in Excel, including the use of filters and pivot tables.
• You possess administrative and planning skills with a focus on documentation accuracy and risk assessment.
• You're able to work independently and communicate effectively with technical teams.
• You are fluent in Dutch and English.

Nice to Haves

• Experience with ServiceNow.
• Knowledge of PowerPoint for professional reporting.

• Start date: ASAP
• Duration: 6 months
• Work regime: Full-time
• Location: Antwerp
• Working model: Onsite with regular presence at designated project locations
• Contract: open to both permanent employees and freelancers