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Salesforce Functional Analyst – Field Service & Workforce Management

Digital
Analysis
Medior (3+)
Location
Brussels, Brussels-Capital
Work type
Consultancy
Work model
Fulltime

Our client, a leading utility network operator, is seeking a Salesforce Functional Analyst to join their digital transformation initiative. This role involves supporting existing applications and contributing to a large-scale workforce management and field digitalization program.

Responsibilities

  • Analyze business requirements to translate them into functional specifications for field service applications.
  • Support existing applications by managing incidents, problems, and executing evolutive maintenance.
  • Define and document user stories within Jira to ensure clear delivery goals.
  • Collaborate with stakeholders to ensure digital solutions align with operational needs in grid management.
  • Contribute to both the technical and functional evolution of the Salesforce ecosystem.
  • Participate in the end-to-end delivery of digitalization projects within the grid operations domain.

Requirements

  • You have 3+ years of experience as a functional analyst, specifically in requirement analysis.
  • You possess 3+ years of experience with custom and technical Salesforce implementations.
  • You're proficient in writing user story definitions within Jira.
  • You have obtained the Salesforce Administrator, Salesforce Service Cloud, and Salesforce Platform Developer I certifications.
  • You are fluent in English with professional proficiency in French or Dutch.

Nice to Haves

  • Experience with Salesforce Field Service Lightning (FSL).
  • Capability to evolve in a hybrid functional and technical role on Salesforce.
  • Experience working in an Agile environment.
  • Experience with modeling tools.

Offer

  • Start date: 03/08/2026.
  • Duration: 24 months.
  • Work regime: Full-time.
  • Location: Brussels.
  • Contract: open to both permanent employees and freelancers.
# 100453
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