QA Support Specialist - Complaint Handling

Our client, a leading healthcare organization, is seeking a professional to provide administrative support within the Quality Assurance department. The role focuses on the intake and processing of quality complaints while ensuring compliance with international standards and internal procedures.

• Manage the intake and processing of quality complaints and combined complaints within the internal database.
• Coordinate complaint sample handling and ensure thorough follow-up on necessary information.
• Collaborate with global departments including regulatory affairs and supply chain to facilitate seamless information flow.
• Escalate quality complaint issues to the Quality Lead and relevant stakeholders to ensure timely resolution.
• Organize reimbursements for complainants and pharmacies according to established protocols.
• Verify and upload incoming goods documentation into the centralized quality management system.

• You are a freelancer.
• You have experience in quality assurance including complaint handling and sample management.
• You bring proficiency in standard operating procedures (SOPs) and database management.
• You possess strong communication skills to interact effectively with internal and external personnel.
• You are a self-motivated team player.
• You are fluent in English.

Nice to Haves

• Knowledge of German.

• Enjoy a competitive salary package with extra perks that recognize your talent.
• Advance your career with a clear growth path, coaching, and mentoring to support you.
• Thrive in a dynamic and supportive environment where you can truly make an impact.
• Work when and where you perform best, ensuring an optimal work-life balance.
• Choose a flexible transport solution, from a company car to a public transport subscription.
• Expand your network and enjoy unforgettable moments at exclusive events and afterworks.
• Grow your skills with external courses and our in-house Pauwels Academy.
• Work on exciting projects with industry leaders in Life Sciences, Engineering & Digital.
• Seize opportunities at every level, from a strong start to career acceleration and expert collaboration.