Service Desk Engineer – Asset Management & ANPR Systems

Our client, a leading organization in the public safety sector, is looking for a professional to provide essential support for their specialized identification and monitoring infrastructure. The role focuses on the daily support of users within a critical asset management system used for traffic safety and investigative investigations.

• Register and monitor inquiries and incident reports within the designated ticketing system.
• Communicate status updates and progress to internal and external stakeholders proactively.
• Produce detailed reports and analyses regarding system performance and incident trends.
• Monitor Service Level Agreements (SLAs) and escalate vendor performance issues when necessary.
• Manage the registration of hardware installations within the asset management tool.
• Identify structural improvements and update technical documentation and work instructions.

• 3+ years of experience in a technical Service Desk or Technical Support environment.
• You possess experience with tools and platforms for Ticketing, Reporting, and Knowledge Management.
• You have strong analytical and problem-solving skills with an insight into incident hierarchy and planning.
• You're methodical, accurate, and thorough in resolving issues and maintaining system documentation.
• You bring a proactive and solution-oriented mindset to collaborative environments.
• You have an active knowledge of Dutch, French, and English.

Nice to Haves

• Basic knowledge of ANPR systems, camera hardware, and associated networking.

• Start date: 15/09/2026
• Duration: 4 months (plus extensions)
• Work regime: Full-time
• Location: Brussels
• Working model: Hybrid (minimum 2 days onsite)
• Contract: open to both permanent employees and freelancers