Data Analyst – Customer Experience & Big Data Analytics
Digital
Data
Bachelor, Master
Junior (0+)
- Location
- Schaerbeek, Brussels-Capital
- Work type
- Consultancy
- Work model
- Fulltime, Hybrid
Our client, a leading organization in the telecommunications sector, is looking for a specialist to join their customer experience division. This role focuses on leveraging big data through innovative models and visualizations to drive strategic improvement initiatives and enhance the overall service experience.
Responsibilities
- Identify new customer and usage insights through innovative analytical methods and models.
- Develop impactful visualizations to drive meaningful business improvement initiatives.
- Collaborate with BI specialists, data scientists, and big data experts to solve complex technical challenges.
- Translate business requirements into specific analytical requests and technical solutions.
- Communicate complex technical results to non-technical stakeholders through clear data storytelling.
- Transform raw data into actionable insights that create measurable business value.
- Design and implement statistical analysis techniques to support data-driven decision-making.
Requirements
- You have a Master's degree in computer science, applied mathematics, or statistics.
- You bring 2+ years of relevant work experience in data analytics or a similar field.
- You possess hands-on coding experience with SQL and Python.
- You're proficient in creating data visualizations and dashboards using Power BI.
- You have experience with big-data environments and cloud technologies such as Azure, Cloudera, Hadoop, and Teradata.
- You're skilled in statistical analysis techniques such as clustering, segmentation, Bayesian algorithms, and machine learning.
- You possess the ability to translate business needs into analytical requests and communicate results to non-technical stakeholders.
- You are a responsible, result-driven team player who can also work independently towards high-quality results.
- You are fluent in Dutch or French with a professional level of English.
Nice to Haves
- Experience with PySpark and DAX.
- Knowledge of data pipeline creation and maintenance.
- Experience within the telecommunications sector.
Offer
- Start date: ASAP
- Duration: until 31/12/2026
- Location: Brussels
- Contract: open to both permanent employees and freelancers
# 99622
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