2nd line Incident Analyst – Energy Market Solutions
Digital
Support
Medior (3+)
- Location
- Schaerbeek, Brussels-Capital
- Work type
- Consultancy
- Work model
- Fulltime
Our client, a key organization in the energy sector, is looking for a specialist to manage 2nd line incident resolution within their message exchange infrastructure. The role focuses on performing deep-dive incident analysis and coordinating resolution efforts between technical vendors and market participants.
Responsibilities
- Analyze 2nd line incidents within the message exchange service domain and specific functional areas.
- Coordinate technical incident resolution activities with external IT vendors and market parties.
- Facilitate recurring transaction hubs to prepare, coordinate, and track resolution progress.
- Investigate complex transaction processing issues while ensuring alignment with established frameworks.
- Perform data-driven analysis to identify root causes of service disruptions.
- Maintain technical communication with suppliers and operators regarding message exchange discrepancies.
Requirements
- 5+ years of experience as a Functional Analyst.
- 3+ years of experience as an Incident Solving Analyst or in a similar technical support function.
- 3+ years of experience with MS SQL for data querying and analysis.
- 3+ years of experience with MS Excel and VBA for technical reporting and automation.
- You possess in-depth knowledge of the energy market and message exchange domains like structure and rectification.
- You have proven experience with MIG standards, specifically MIG6 or MIG DGO.
- You bring practical experience with ITSM tools and ITIL processes, specifically in incident management.
- You have a Bachelor or Master degree.
- You are fluent in Dutch or French at a C1 level.
Nice to Haves
- Possession of an ITIL Foundation certificate.
- Experience working with defined Project Methodologies.
- Completion of Scrum Foundation training.
Offer
- Start date: 01/04/2026
- Duration: 6 months (plus 12-month extension periods)
- Work regime: Full-time
- Location: Brussels
- Working model: Onsite / Hybrid
- Contract: open to both permanent employees and freelancers
Thank you for your interest. Unfortunately, job applications are not available in your region. To ensure a high-quality match for our clients and streamline the application process, we have certain regional limitations in place. We value all potential candidates and encourage you to explore opportunities with us in the future.
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