Service Desk Engineer – Infrastructure & Network Support

Our client is looking for a dedicated professional to join their technical support team. The role focuses on resolving complex incidents and implementing structural improvements in a dynamic, bilingual service desk environment.

• Manage technical incidents and service requests through ticketing systems, video calls, and on-site support.
• Provide advanced technical guidance and knowledge sharing to first-line support staff.
• Configure and maintain network infrastructure including switches, firewalls, and access points.
• Perform root cause analysis on complex technical issues to deliver sustainable solutions.
• Document new technical solutions, troubleshooting tips, and standard operating procedures.

• You have 5+ years of experience with end-user computing across Windows, Android, and iOS.
• You possess 5+ years of experience with networking infrastructure and hardware configuration.
• You're experienced with Azure, Entra ID, Active Directory, and Exchange.
• You have 3+ years of experience managing Intune, SharePoint, and Microsoft Teams.
• You bring a patient, stress-resistant, and collaborative mindset.
• You are fluent in Dutch or French (C2) with B2 level in the second national language and B1 level in English.

Nice to Haves

• Willingness to stay updated on the latest IT infrastructure and cloud trends.

• Start date: ASAP.
• Contract: open to both permanent employees and freelancers.