Quality Specialist Benelux

Product Complaint Management

• Receive and manage product quality complaints from customers and internal stakeholders.
• Open and follow complaint cases in the electronic Quality Management System (eQMS).
• Coordinate investigations with relevant stakeholders.
• Organize return sample shipments and replacement products.
• Communicate complaint outcomes to customers.

Batch Release & GDP Activities

• Review inbound 3PL documentation and transport temperature data.
• Perform administrative GDP batch release decisions for saleable stock.
• Coordinate release-related communications with logistics partners.
• Ensure proper approval and archiving of documentation in Source CD.

Quality Systems & Compliance

• Support deviation management activities and investigation follow-up.
• Assist in CAPA and Change Control management processes.
• Maintain accurate document and record archiving
• Support audit readiness and inspection activities.
• Participate in recall and mock recall activities.
• Support narcotics management administrative tasks when required.

Vendor & Customer Management

• Act as quality contact for local 3PL partners.
• Manage distribution-related quality questions and temperature excursion decisions.
• Review and approve customer qualification documentation.
• Ensure compliance with local GDP/GMP requirements.

Profile & Qualifications

Education

• Bachelor’s degree required.
• Master’s degree preferred.

Experience

• Experience working with Quality Management Systems (QMS) within the pharmaceutical industry is considered a strong asset.
• Knowledge of GDP/GMP regulations is an advantage.

Skills & Competencies

• Strong attention to detail and accuracy.
• Excellent organizational and administrative skills.
• Ability to manage multiple priorities independently.
• Analytical mindset with problem-solving and risk assessment capabilities.
• Customer-oriented and collaborative approach.
• Ability to communicate effectively with internal and external stakeholders.
• Team player with a proactive attitude and openness to new ideas.
• Fluent in English and Dutch or French, both written and spoken.

Education

• Bachelor’s degree required.
• Master’s degree preferred.

Experience

• Experience working with Quality Management Systems (QMS) within the pharmaceutical industry is considered a strong asset.
• Knowledge of GDP/GMP regulations is an advantage.

Skills & Competencies

• Strong attention to detail and accuracy.
• Excellent organizational and administrative skills.
• Ability to manage multiple priorities independently.
• Analytical mindset with problem-solving and risk assessment capabilities.
• Customer-oriented and collaborative approach.
• Ability to communicate effectively with internal and external stakeholders.
• Team player with a proactive attitude and openness to new ideas.
• Fluent in English and Dutch or French, both written and spoken.

• Geniet van een competitief salarispakket met extra voordelen die je talent erkennen.
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• Kies een flexibele mobiliteitsoplossing, van een bedrijfswagen tot een openbaar vervoer abonnement.
• Bouw je netwerk uit en beleef onvergetelijke momenten tijdens exclusieve events en afterworks.
• Breid je vaardigheden uit met externe opleidingen en onze in-house Pauwels Academy.
• Werk aan uitdagende projecten met toonaangevende klanten in Life Sciences, Engineering & Digital.
• Grijp kansen op elk niveau, van een sterke start tot doorgroeimogelijkheden en samenwerking met experts.