SAP CRM Support Consultant – Service & Middleware

Our client, a leading organization in the transportation sector, is seeking a specialist to manage the evolution and support of their SAP CRM landscape. The role focuses on optimizing service processes, contact center activities, and complex system interfaces within a large-scale environment.

• Resolve assigned incidents and change requests within the SAP CRM application environment.
• Design and analyze solutions for functional and technical enhancements including system customizing.
• Prepare detailed functional and technical specifications for development teams and stakeholders.
• Execute unit, integration, and regression testing for bug fixes and operational improvements.
• Collaborate with process leads and key users to ensure solution alignment and business adoption.
• Maintain and improve interfaces between CRM and legacy applications via SAP PI and SAP CPI.

• 3+ years experience in Application Maintenance and support within SAP CRM environments.
• 3+ years hands-on experience with SAP CRM 7.0 (Web UI) including Service, Sales, and Marketing modules.
• You have technical expertise in Middleware integration using SAP PI, SAP CPI, Bdocs, and Idocs.
• You possess the ability to perform ABAP debugging and minor coding tasks.
• You bring knowledge of SAP BRFplus and the Business Partners concept.
• You have experience with SAP S/4HANA and integrations involving SAP CDC, ECC, or FICA.
• You're familiar with SAP MSL and working within Agile methodologies.
• You bring experience using ServiceNow and Jira for lifecycle management.
• Strong analytical skills to translate business requirements into functional and technical specifications.
• You are fluent in English with a professional level of Dutch and French.

Nice to Haves

• Experience with SAP BRIM.
• Background in a railway or large-scale logistics context.

• Start date: 01/01/2027
• Duration: Until 31/12/2028
• Work regime: Full-time
• Location: Brussels
• Working model: Onsite (up to 5 days per week)
• Contract: open to both permanent employees and freelancers