Service Desk Engineer – Windows & Active Directory

Our client, a leading organization in the public sector, is looking for a Service Desk Engineer to join their IT operations department. The role involves managing the end-to-end technical support life cycle for both hardware and software environments while ensuring high service availability for all users.

• Provide first-line helpdesk support by registering, completing, and dispatching tickets while maintaining clear priority levels.
• Install and manage desktop environments, PC hardware, and peripheral equipment for end-users.
• Maintain the IT inventory and manage stock levels for hardware components and accessories.
• Configure and distribute smartphones and mobile devices to organizational staff.
• Communicate effectively with internal clients and report progress to the service desk team lead.

• 5+ years of professional ICT experience with at least 4+ years in a dedicated service desk role.
• 3+ years of experience providing both first-line and second-line technical support.
• Experience with Windows desktop management including Windows 11, Office 2016, Windows Deployment Services, and SCCM.
• Knowledge of Windows Active Directory including user/computer management, DHCP, DNS, DFS, and Group Policies.
• Experience using service desk management tools such as Omnitracker and maintaining a CMDB.
• You possess a valid driving license B and are willing to travel to different sites.
• You bring a customer-oriented, organized, and analytical approach to problem-solving.
• You are native in Dutch.

Nice to Haves

• Experience supporting users in Citrix environments and on virtual machines using VMware.
• Familiarity with mobile device management tools such as Microsoft Intune or MobileIron.
• Knowledge of VPN technologies like DirectAccess or Always On VPN.
• Basic knowledge of ITIL Service Support or COBIT frameworks.
• Experience with Office 365 and basic networking principles.

• Start date: 10/11/2026
• Duration: Until 31/05/2027
• Work regime: Full-time
• Location: Schaarbeek
• Working model: Hybrid (remote work possible)
• Contract: Open to both permanent employees and freelancers