ServiceNow Project Manager – ITSM & Cloud Migration

Our client, a global organization with international operations, is seeking a hands-on professional to lead a strategic IT service management transformation. This role oversees the end-to-end delivery of the project, focusing on the migration from a shared environment to a dedicated regional instance while aligning stakeholders and technical teams across multiple regions.

• Own end-to-end delivery of the ServiceNow ITSM programme, managing scope, timeline, budget, and quality from initiation through go-live.
• Drive the migration from a shared ServiceNow environment to a dedicated instance, overseeing data migration and integration scoping.
• Coordinate between European stakeholders and international delivery teams to ensure requirements and dependencies remain aligned across time zones.
• Shape the target ITSM operating model across Incident, Request, Change, Problem, Knowledge, and CMDB.
• Apply project methodology and governance standards including detailed documentation, reporting, and delivery standards.
• Steer testing and validation phases, including UAT readiness and acceptance criteria, through to a controlled go-live.

• You have experience delivering ServiceNow programmes end-to-end, including hands-on leadership of implementation and migration projects.
• You possess a deep command of ITSM process design and delivery across Incident, Request, Change, Problem, Knowledge, and CMDB.
• You bring experience running migrations or consolidations between ServiceNow instances and managing associated data migration dependencies.
• You're experienced in managing distributed or global delivery models and bridging business stakeholders with remote technical teams.
• You have a Bachelor's or Master's degree in IT, Business, or a related field.
• You're proactive and solution-oriented with the ability to set direction and facilitate alignment across parallel initiatives.
• You are fluent in English.

Nice to Haves

• ServiceNow Certified System Administrator or Implementation Specialist (ITSM, HRSD, CSM) certifications.
• ITIL certification or strong working knowledge.
• Agile delivery credentials (CSPO, Scrum), PRINCE2, or Prosci change management training.
• Active knowledge of Dutch.

• Start date: ASAP
• Duration: 6 months + extension
• Work regime: Full-time
• Location: Ghent
• Working model: Hybrid (3 days per week onsite)
• Contract: open to both permanent employees and freelancers