Senior IT Helpdesk Officer

Our client, a semi-public organization focused on sustainable waste management and environmental safety, is seeking a seasoned IT professional. The role focuses on managing workstations and resolving technical issues to ensure optimal productivity for all end-users.

• Register, analyze, and resolve technical hardware and software incidents through a ticketing system.
• Install, maintain, and replace workstations and peripheral equipment.
• Deploy and customize local system software and end-user applications.
• Manage inventory and stock levels for reserve equipment and hardware components.
• Formulate proposals for new hardware and software selection based on organizational needs.
• Apply ITIL processes for service requests, incident management, and change control.
• Maintain comprehensive documentation and technical inventories for the workstation park.

• You bring 8+ years experience in a helpdesk or servicedesk environment.
• You have practical knowledge of ITIL processes and experience with ITSM tools.
• You possess experience in application support and resolving user issues across diverse software environments.
• You have experience with hardware maintenance, installation, and inventory management.
• You're native in Dutch.
• You bring a basic understanding of IT security and general security awareness.
• You possess a service-oriented mindset with the ability to explain technical information clearly.
• You're stress-resistant and capable of prioritizing tasks under pressure.
• You bring a portfolio or documented example of a recent complex incident investigation and resolution.

Nice to Haves

• Possession of a security clearance.

• Start date: ASAP
• Location: Dessel
• Work regime: Full-time
• Contract: open to both permanent employees and freelancers