Senior Process Team Manager – Change & Governance

Our client, a leading player in the telecommunications and ICT sector, is looking for a Senior Process Team Manager to lead a dedicated team of analysts within their transformation office. This role is responsible for driving the people management agenda while shaping strategic change governance and process optimization across the organization.

• Lead, coach, and develop a team of process analysts and product owners to ensure professional growth and high engagement.
• Define and maintain the process roadmap and methodology framework aligned with strategic organizational goals.
• Drive the prioritization of change requests and ensure consistent governance across all process design initiatives.
• Oversee process design using standardized methodologies to ensure operational excellence and consistency.
• Act as a strategic bridge-builder between project managers and business stakeholders to manage complex expectations.
• Prepare and present roadmaps and progress updates in executive governance forums.
• Manage team capacity and resource allocation to maintain focus on high-impact strategic priorities.

• You have 8+ years of experience in change management or transformation environments.
• You possess 5+ years of experience in direct people management, leading teams of 5-10 professionals with a focus on coaching.
• You bring a proven track record in establishing change governance and prioritization structures from the ground up.
• You're experienced in stakeholder management, acting as the primary interface between business and delivery teams.
• You have a strong background in process management and optimization methodologies.
• You possess a Master’s degree in a relevant field of study.
• You have the ability to operate effectively at strategic, tactical, and operational levels with a strong analytical mindset.
• You bring excellent presentation and reporting skills for senior leadership communication.
• You are fluent in English.

Nice to Haves

• Knowledge of BPMN, UML, or similar process modeling methodologies.
• Experience within the telecom or ICT sector.
• Experience working with external partners and regulatory bodies.
• Active knowledge of Dutch.

• Start date: ASAP
• Duration: until the end of the year
• Work regime: Full-time
• Location: Mechelen
• Working model: Onsite with ad-hoc flexibility
• Contract: open to both permanent employees and freelancers