Expert Functional Analyst – Operational Planning & Resource Management

Our client, a leading organization in the transport sector, is currently digitalizing its operational planning services for resource and competency management. This role involves acting as a key bridge between business demands and technical implementation to deliver optimized solutions for personnel and vehicle planning.

• Translate complex business demands into functional analyses and clear technical deliverables.
• Lead requirements elicitation workshops within complex, multilingual project environments.
• Structure, review, and prioritize requirements from various stakeholders to ensure project alignment.
• Develop exhaustive work packages for implementation teams to maintain end-to-end quality assurance.
• Manage backlogs and documentation using collaborative project management tools.
• Drive process analysis and quality management throughout the entire project life cycle.
• Support technology renewal and migration initiatives through close collaboration with the project team.

• You have 8+ years of experience as a functional analyst within software development environments.
• You possess 8+ years of experience working with both Waterfall (PMI/Prince2) and Agile (SCRUM) methodologies.
• You bring a proven track record in the domain of operational planning specifically within the transport industry.
• You have extensive practical knowledge of BPMN and UML for functional and process modeling.
• You're experienced in managing backlogs and technical documentation using Jira and Confluence.
• You possess experience with ServiceNow for tracking and managing service tasks.
• You have demonstrated expertise in leading requirements gathering for technology renewal or migration projects.
• You are proactive and solution-oriented with the ability to adapt to changes in a project portfolio.
• You are fluent in Dutch, French, and English.

Nice to Haves

• Possession of certifications in process analysis or quality management.
• Previous involvement in large-scale digital transformation programs.

• Start date: 01/07/2026
• Duration: 2 years
• Work regime: Full-time
• Location: Brussels
• Working model: Hybrid with 2 days per week onsite
• Contract: open to both permanent employees and freelancers