Service Desk Analyst – IT Infrastructure & Operations

Our client, a public organization focused on the agriculture and maritime sectors, is looking for a Service Desk Analyst to support their IT Operations department. The role involves ensuring the stability of the IT infrastructure by providing first and second-line support for software and hardware issues while maintaining high levels of customer service.

• Register, classify, and dispatch service desk tickets while resolving first-line technical issues.
• Perform installation, configuration, and management of desktop environments and PC hardware.
• Manage the information technology inventory and stock levels to ensure equipment availability.
• Configure and distribute mobile devices and smartphones to end-users.
• Provide clear communication to internal clients regarding ticket status and technical resolutions.
• Collaborate with team leads to report on service desk performance and operational continuity.

• 5+ years of professional experience in ICT.
• 4+ years of experience as a service desk professional in 1st and 2nd line support.
• You possess deep knowledge of Windows Active Directory, including DHCP, DNS, DFS, and Group Policies (GPO).
• You have experience managing Windows desktop environments, specifically Windows 11, SCCM, and Windows Deployment Services (WDS).
• You're proficient in using service desk tools such as Omnitracker and managing a CMDB.
• You have experience with PC hardware installation and peripheral management.
• You bring a solution-oriented mindset with strong analytical skills and a customer-centric approach.
• You possess a valid Driver's License B.
• You are fluent in Dutch with a C2 level.

Nice to Haves

• Knowledge of ITIL Service Support principles.
• Experience supporting users in Citrix environments and on VMware virtual machines.
• Experience with mobile device management (MDM) tools like Mobile Iron or Microsoft Intune.
• Familiarity with VPN technologies such as DirectAccess or Always On VPN.
• Knowledge of Office 365 administration and support.

• Start date: 20/04/2026
• Duration: until 31/10/2026
• Work regime: Full-time (100%)
• Location: Brussels
• Working model: Hybrid
• Contract: open to both permanent employees and freelancers