Process Specialist – Technical Servicing & Customer Experience
Digital
Analysis
Medior (3+)
- Locatie
- Schaarbeek, Brussels Hoofdstedelijk Gewest
- Type werk
- Consultancy
- Werkmodel
- Fulltime, Hybrid
Our client is a leading telecommunications provider dedicated to delivering high-quality digital services in a competitive market. The role focuses on designing and implementing structural process improvements to enhance customer journeys and operational efficiency within the technical assistance domain.
Verantwoordelijkheden
- Identify improvement opportunities within technical assistance processes to reduce customer effort and optimize operational services.
- Organize workshops to analyze problem statements and develop strategic action plans with internal buy-in.
- Develop and present comprehensive business cases to management for process optimization initiatives.
- Lead the implementation phase of process improvements in close collaboration with operational teams.
- Monitor project status and provide regular progress updates to key stakeholders and management.
- Identify synergies and share best practices across various departments to improve service delivery.
Vereisten
- You have experience in process management and customer journey design within a digital service environment.
- You possess advanced proficiency in Microsoft Office, specifically Excel, PowerPoint, and Visio.
- You bring experience working with reporting and data visualization tools such as MicroStrategy.
- You possess strong analytical skills and the ability to translate complex subjects into clear, simple communication.
- You bring a proactive approach to identifying new initiatives and substantiating them with detailed arguments.
- You have excellent stakeholder management skills with the ability to build bridges across different departments.
- You're result-oriented and able to distinguish core objectives from secondary issues.
- You are fluent in English with very good knowledge of Dutch or French.
Nice to Haves
- Knowledge of technical servicing and administrative processes in a professional market context.
Aanbod
- Start date: ASAP
- Duration: 6 months
- Work regime: Full-time (40 hours per week)
- Location: Brussels
- Working model: Hybrid
- Contract: open to both permanent employees and freelancers
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