Senior Service Management Coordinator – ITIL & Multi-Vendor Governance

Our client, a leading organization in the transport and infrastructure sector, is seeking a Senior Service Management Coordinator to define and improve service practices. This role provides expert guidance and coaching to Service Managers while ensuring alignment with established frameworks and multi-vendor operating models.

• Define, maintain, and continuously improve Service Management practices and frameworks across the organization.
• Act as a subject matter expert providing guidance, coaching, and support to Service Managers.
• Serve as the primary escalation point for complex service management topics and issues.
• Drive the evolution of service capabilities to support a transition towards a multi-vendor and service-oriented operating model.
• Oversee audit-related activities, governance, and compliance initiatives to ensure consistent service delivery.
• Collaborate with internal stakeholders and external partners to align services with business needs.

• 15+ years of experience in IT with at least 10 years focused on strategic and tactical Service Management.
• 10+ years of experience working within the public or semi-public sector.
• Proven track record acting as an escalation point for complex service management issues in large-scale environments.
• You possess an ITIL V4 certification.
• You have extensive experience in stakeholder management and building trusted relationships across business and IT.
• You're able to work effectively in a multi-vendor environment.
• You possess strong presentation, facilitation, and persuasion skills to build consensus.
• You are fluent in French, Dutch, and English with a minimum level of B2 in all three.

Nice to Haves

• Extensive experience in coaching and mentoring Service Managers.
• Additional years of experience in strategic Service Management within complex multi-vendor organizations.
• Deep understanding of governance and compliance within large-scale IT operations.

• Start date: 01/11/2026
• Duration: Until 31/12/2029
• Work regime: 80% (0.8 FTE)
• Location: Brussels
• Working model: Hybrid (minimum 2 days per week onsite)
• Contract: open to both permanent employees and freelancers