Field Service Engineer
Region
Île-de-France
Reference
20663
Responsibilities of the Field Service Engineer
- Manage Account Schedule and perform the installation, operation, repair and modification of equipment within assigned territory.
- Manage region and schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced by the Biosense Webster technical department
- Provides guidance to Customers to include Doctors, Nurses, and hospital Biomedical engineers along with Field Service Specialists and/or Representatives, and assists when customer satisfaction issues arise
- Devises and implements preventive maintenance programs and maintains performance and service records for equipment
- Devises project plans for the installation-planning phase of new equipment
- Complete all activities within the Service Management System through daily updates and documentation
- Complete all processing of RMA returns to support individual usage of supporting parts and equipment
- Manage personal trunk inventory and complete required audits to support thereof
Profile of the Field Service Engineer
Minimum
- Associate Degree or equivalent, or trade/technical schooling or five to seven years related experience, customer support/customer relations/or technical support experience
- 2-4 years field service experience (Direct field service environment required)
- Basic computer knowledge to include; MS Windows 2000, MS Windows XP and MS Office Suite
- Standard test equipment to include:
- Oscilloscope
- Digital Volt Meter (DVM)
Preferred
- Bachelors degree or equivalent certification and the following disciplines:
- Electrical Engineering (similar discipline)
- Computer Science
- Work experience equivalent to four years in related field.
- Microsoft A+ Certification or equivalent computer hardware certification
- MCP Certification or Equivalent
- MCSA, MCSE, CCNA, CCNP, CCIE (or equivalent)
Offer for the Field Service Engineer
- Challenging projects based on your interests and skills
- Personal follow-up and clear, transparent communication both before and after commencement of employment
- Possibility to follow extra training
- Inspiring network events and legendary after work drinks
- Strong network of industry leading clients
- Expertise within IT, Engineering and Life Sciences
- A flying start for every junior, growth opportunities and possibility to share gathered knowledge for more senior employees
